Intern as Multi-Lingual Customer Service Analyst - part time
Oracle
On-site 🏢 12 March
Customer Service & Support
Brno, Czech Republic 🇨🇿
- you will have the chance to Learn essentials of administration of NetSuite system and its main modules (eligible for basic certification)
- Learn about various Support channels and gather experience with world-class NetSuite B2B Support
- Assist in boosting community engagement and driving increased traffic
- Translate subtitles or captions for videos, webinars, training materials, or promotional videos
- Translation Quality Assurance (QA): Review translations done by other translators for accuracy, grammar, style, and cultural appropriateness
- Volunteer in our SuiteImpact program to use your skills for non-profits to translate materials for non-profits, such as brochures, reports, or donation forms
- Create and maintain knowledge base that enable self-service support for Customers/Partners
- Performs translation of online communication to/from customers using our Machine Translation
- Tool and manage day-to-day case management translation tasks
- Proofread, edit, and revise translated materials and documentation
- Creates and maintains product specific terminology glossaries and language style guides to ensure consistency and cultural conformity.
- Perform UAT and evaluate translation quality. Help to arbiter linguistic quality assurance results
- Enrolled in a bachelor’s or master’s degree (computer science, economy, accounting/finance or a related field preferred)
- Advanced English - effective communication both in oral and written form
- Advanced 2nd language - effective communication both in oral and written form
- Able to learn and adapt quickly, willingness to work in a dynamic environment
Career Level - IC0
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