Cloud Support Associate Internship - February 2025 start, Support Engineering

Amazon

On-site 🏢 06 November
Tech & IT Services
Nairobi, Kenya 🇰🇪

***This is a 3 month internship starting in February 2025 aimed at students who require Work Integrated Learning for credit***We’re on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, visionary person you know you’re ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth.How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the success of AWS as a leading technology organization? Amazon Web Services (AWS) is the market leader and technology forerunner in the cloud business. As a member of the AWS support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As an Amazon intern, you will be interacting with your peers and the AWS global team of full-time professionals as part of our AWS Cloud Support team. You’ll be working at the forefront of AWS and providing expert technical support to organizations all across the globe. You will benefit from the opportunity to gain experience on our cloud services, hands on training, and learning as you go.If you fit the description, you could be the person we are looking for. We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success. Come build the future with us.Key job responsibilitiesEach day will bring new and exciting challenges on the job while you:• Learn and use ground-breaking technologies.• Complete AWS certifications.• Work on projects that improve support-related processes with fellow interns in other locations.• Design, build and deploy tools/applications for AWS Support Engineers.• Interact with leading engineers around the world.• Partner with AWS teams.A day in the lifeWhy us?• First and foremost, this is a customer support role in the Cloud.• On a typical day, a support engineer will be primarily responsible for solving customer’s cases through customer contact channels (e.g., telephone, email, and web/live chat).• You will apply troubleshooting techniques to provide solutions for our customers by thoughtfully working with customers to dive deep into the root cause of an issue.• An AWS support engineer may also develop and train, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.• We promote advancement opportunities across the organization to help you meet your career goals.• We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.• As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.About the teamIf you’re insatiably curious and always want to learn more, then you’ve come to the right place. Depending on your location, country, job status and other requirements, some or all of the following benefits may be available to you as an intern.• Competitive pay• Impactful project and internship/role deliverables• Networking opportunities with fellow interns• Internships events such as speaker series, intern panels, Leadership Principles sessions, Amazon writing skills sessions.• Mentorship and career development.If you’re successful during your internship, you could be considered for a graduate role after finishing your studies. The internship start date will be February 2025 for a duration of 3 months.We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and grow. Amazon has 13 affinity groups (https://www.aboutamazon.com/affinity-groups), sometimes known as employee resource groups, which bring employees together across businesses and locations around the world. With executive and company sponsorship, these groups play an important role in building internal networks for creating a community, advising Amazon business units, leading in service projects, and reaching out to communities where Amazonians live and work.If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT): https://www.amazon.jobs/en/disability/uk

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