Technical Support Engineer (Middleware) - Corporate Architecture
Oracle
On-site 🏢 25 November
Tech & IT Services
California, United States 🇺🇸
New College Grad Role intended for current students (BS/MS/PhD) OR graduated within 12 months of target start date: June/July 2025
The Program:
Our future success depends on hiring best-in-class, early in career talent who are looking to power next-generation services and solutions. We are hiring bachelor’s, or master’s graduates with a diverse set of skills and experiences to work in and across multiple teams and programs within the Oracle Middleware team. Our program is intended to enhance your overall learning experience, help build your network, and accelerate your opportunity to make an impact.
The Team:
As a member of the Support organization, your primary responsibility is to deliver post-sales technical assistance, helping customers implement business solutions using Oracle products. In this role, you act as a dedicated customer advocate, ensuring a deep understanding of their needs and aligning Oracle’s resources and recommendations to support successful deployments.Your duties include diagnosing and resolving technical issues related to Oracle products, as well as addressing non-technical inquiries through phone and electronic communications. By providing comprehensive support, you help ensure a seamless customer experience and successful outcomes.
As a key contact for customers, you are responsible for building and maintaining relationships with them, and for offering advice and assistance to internal Oracle teams—including Product Management, Sustaining Engineering, DevOps, Development, and Documentation—on various customer situations and complex issues.
The Company:
Oracle is the world’s leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies on the planet. We're using innovative emerging technologies to tackle real-world problems today. From advancing energy efficiency to reimagining online commerce, the work we do is not only redefining the world of business—it's helping advance governments, power nonprofits, and giving billions of people the tools they need to outpace change. For more information about Oracle (NYSE:ORCL), visit us at oracle.com.
Career Level - IC1
What You’ll Do:
As a Technical Support Engineer, you will be the technical interface to customers for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Having some understanding of Cloud technologies, Machine Learning (ML), Artificial Intelligence (AI) is helpful. You should be able to complete assigned duties with direction from management. In this position, you will routinely act independently researching and developing solutions to customer issues and working in collaboration with other teams across Oracle.
Job duties are multifaceted and complex applying independent judgment. This position requires Bachelors degree in Computer Science, Management Information Systems, Mathematics, or other Engineering disciplines.
Responsibilities:
As a Technical Support Engineer in Developer Tools Support Engineering, you will offer customer facing mission-critical technical support to assure the highest level of customer satisfaction. The main focus is to use automated technology and instrumentation to diagnose, document, and remotely resolve customer issues. You will be a member of the technical problem solving and avoidance team, routinely sought after to address complex critical customer issues.
- Communicate with customers via telephone, written correspondence, and electronic services regarding finding solutions for technical problems as presented in Service Requests.
- Manage customer expectations and ensure timely delivery of high-quality resolution of technical issue focusing on root cause analysis and prevention.
- Educate and walk the customer through the problem-solving process.
- Adopt Oracle diagnostic methodology & procedures when handling and documenting technical issues that align with Support processes, policies & SLAs.
- Collaborate on cross-team and cross-product technical issues by working with resources from other groups.
- Contribute written articles to Oracle’s Solution Knowledge base.
What You’ll Bring (Objective Minimum Qualifications):
To be considered for a Technical Support Engineer position, you must possess the Objective Minimum Qualifications (OMQs) below. Please ensure that your application clearly indicates that you meet these OMQs, either on your resume and/or by uploading additional documents such as a transcript.
- Have at least a Bachelor’s degree in Computer Science, Computer Engineering, or an equivalent science and/or engineering field by August 2025.
- Familiarity with Cloud computing platforms; Machine Learning (ML) and Artificial Intelligence (AI).
- Software programming concepts and exposure to languages; Python, C/C++, Java, SQL, XML, JSON, HTML, JavaScript, Shell Scripting, and J2EE Standards.
- Knowledge of Linux, Windows, MacOS, and Network Architecture.
- Able to work independently and as part of a team.
- Able to prioritize and manage multiple tasks.
- Reside in the US and/or attend a university in the US.
- Able to obtain work authorization in the US in 2025.
Preferred Qualifications:
- Knowledge and understanding of Containers; Kubernetes and Dockers
- Familiarity with Oracle Cloud Infrastructure (OCI), AWS, Microsoft Azure, Cloud Foundry, Salesforce, etc.
- Exposure to Big Data, Analytics, Large Language Models, Database architecture
- Minimum 3.0 GPA
Customer Management:
- Strong presentation and written communication skills
- Exhibit strong analytical problem-solving skills
- Ability to understand customer issues and provide technical solutions in a timely manner
- Assess customer urgency and prioritize critical issues
Does this sound like you? If so, we hope to meet you!
Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $21.97 to $42.88 per hour; from: $45,700 to $89,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.Similar jobs
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