Operations Associate

Amazon

On-site 🏢 22 January
Businesses & Operations
Mexico City, Mexico 🇲🇽

As an Operations Associate (OA) of the AMS team; you will be at the forefront of the technical support line. You will receive contacts from corporate clients via email, chats and calls regarding infrastructure related requests such as change requests, monitoring, patch management and security and backup services as well as provide full-lifecycle services to provision, run, and support infrastructure. These requests will be minor-intermediate impact, additional requests of higher level/severity will be elevated to the next level of support.Key job responsibilities• Work closely with Subject Matter Experts to identify areas of enhancement, maintain the correct performance of our services and develop long-term relationships with our customers• Resolving customer related problems and needs related to our AWS services• Maintain a continuous communication with our customers as required; keeping them informed about the status of their requests, changes, agreed outages, among others• Keeping up with updates and new AWS services while providing support to our customers' needs

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