Functional Analyst Support Engineer
Oracle
On-site 🏢 02 April
Tech & IT Services
Jalisco, Mexico 🇲🇽
Department Description
The CSS MCS organization consists of a diverse, highly skilled, and specialized team of Engineers, who partner with the Oracle Development, Sales and Support lines-of-business by providing technical subject matter experts for tailored complex and mission-critical IT environments.
Job Description
Position is for a Techno-functional Support Professional, preferably in the final semester of a Computer Science or similar degree program, or already graduated in Computer Science or a related field. Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer on our SaaS products.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Functional Analyst, you will become a guru, with strong expertise across the stack and tiers (application and system), focused on the creation and management of business solutions using Oracle technology, the operations surrounding it, and the Oracle services infrastructure needed to achieve the highest service levels (e.g., availability, performance, etc.) and consequent high customer satisfaction. You will be responsible for setting overall technology direction for key areas to invest resources in, building internal expertise and leveraging knowledge within the Support organization. You will be expected to resolve and help guide resolution of multiple highly difficult and complex problems and escalations involving several product areas, while providing consultation to senior technical advisors on projects, reviewing their work and advising areas for self-advancement.
Job Responsibilities
- The main role of a Functional Analyst is to troubleshoot and resolve highly complex techno-functional problems on SaaS products. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
- Identifying options for potential solutions and assessing them for both technical and business suitability.
- Creating logical and innovative solutions to complex problems.
- Establishing detailed program/application specifications through discussion with internal and external teams.
- Data analysis, mining, dissemination
- Ensuring that all systems and requirements are adequately documented as to their purpose and function.
- Provide documentation to support the validation of customer’s applications.
- Planning and working flexibly to a deadline. Work may require working in multiple shifts in order to interact with offshore and onsite teams.
- Taking direct ownership of all problems/tasks and working with others to resolve issues.
- Working closely with technical lead and end users to ensure technical compatibility and user satisfaction.
- Ensuring that deadlines met by meeting regularly with Project Manager
- Delivering tested and validated applications that meet specifications with highly predictable results.
- Participating with all Oracle staff and customer teams throughout the corporation to build a cooperative team environment through frequent communication and interaction.
- Working with QA environments and facilitate end-to-end testing by examining sample data sets to check output from programs/systems.
- Performing post-deliver and testing audits as part of a proactive QA process.
- Multitasking and managing assignments; coordinating the prioritization of assigned tasks with project leads.
- Works with senior developers and technical leads in the implementation of technical processes and services to meet business needs.
Primary skills must include: Education & Experience:
Bachelor’s degree in computer engineering, industrial engineering, computer science or similar degree program. We can consider candidates on the final semesters of the corresponding degree. Functional/Technical Knowledge & Skills:
Must have good general understanding of Oracle SaaS products, as well as strong knowledge on IT general technologies like networking, database, programing (Java), cloud computing, general knowledge of concepts IaaS, PaaS, SaaS. Preferably hands on experience on any cloud technology. We expect candidate to have:
- Intermediate knowledge in Java or Python, PL/SQL Database, Operating Systems, and Information Security.
- Fundamental knowledge in Cloud Computing, DevOps, Microservices, and Docker.
- Desirable basic knowledge in Oracle Products: Database or Middleware (WebLogic, SOA, IDM, SOA Suite OAS/OBIEE).
Personal Attributes:
- Self driven and result oriented
- Strong problem solving/analytical skills
- Effective communication (verbal and written)
- Focus on relationships (internal and external)
- Strong willingness to learn new things and share them with others
- Influencing/negotiating
- Team player
- Confident and decisive
- Enthusiasm
- Flexibility
- Inter-personal skills and should be a team player.
The following experience is required:
- Expert working knowledge of Microsoft Office suite of products.
- Excellent English and Spanish verbal and written skills
- Desirable previous IT Business Analysis experience
Career Level - IC2
Similar jobs
NetSuite Technical Support Analyst
On-site 🏢 15 April
Tech & IT Services
Ontario, Canada 🇨🇦
Data Center Technical Support Intern 数据中心运维技术支持工程师实习岗
On-site 🏢 15 November
Tech & IT Services
Langfang, China 🇨🇳
Programa GenO Costa Rica Consultoría
On-site 🏢 26 February
Tech & IT Services
San josé, Costa Rica 🇨🇷
Data Center Engineering Operations Trainee, Infraops DCEO
On-site 🏢 04 April
Tech & IT Services
Sydney, Australia 🇦🇺
Data Center Technician Internship, Data Center Operations
On-site 🏢 28 February
Tech & IT Services
Cape Town, South Africa 🇿🇦
歡迎身心障礙人才應徵 - 雲端工程師(Early Career)
On-site 🏢 21 August
Tech & IT Services
Taipei, Taiwan 🇹🇼
Programa GenO Puerto Rico Consultoría
On-site 🏢 26 February
Tech & IT Services
Puerto Rico
Intern as SuiteCloud Technical Support Analyst - part time
On-site 🏢 12 March
Tech & IT Services
Brno, Czech Republic 🇨🇿
Solutions Architect Intern 2025
On-site 🏢 11 October
Tech & IT Services
Brussels, Belgium 🇧🇪
Data Center Engineering Operations Trainee, AWS Data Center Engineering Operations
On-site 🏢 25 February
Tech & IT Services
Sydney, Australia 🇦🇺
Chef de Projet IT Solutions médicales (H/F) – Alternance 1 an
Hybrid 🏡🏢 25 March
Tech & IT Services
Saint-Ouen, France 🇫🇷
Solutions Architect Intern, APJ Partner Management
On-site 🏢 04 April
Tech & IT Services
Sydney, Australia 🇦🇺
2025 Data Centre Operations Engineer Intern
On-site 🏢 01 November
Tech & IT Services
Berlin, Germany 🇩🇪
IT Operations Intern
On-site 🏢 10 March
Tech & IT Services
Amsterdam, Netherlands 🇳🇱
シスコシステムズ 26卒 新卒採用本選考 - テクニカルコンサルティングエンジニア職
On-site 🏢 11 November
Tech & IT Services
Minato, Japan 🇯🇵
IT Analyst - part time for student
Hybrid 🏡🏢 11 March
Tech & IT Services
Budapest, Hungary 🇭🇺
2025 Data Centre Operations Engineer Intern
On-site 🏢 01 November
Tech & IT Services
Frankfurt, Germany 🇩🇪
Data Center Technical Support Intern 数据中心运维技术支持工程师实习岗
On-site 🏢 05 December
Tech & IT Services
Beijing, China 🇨🇳 Langfang, China 🇨🇳 Zhongwei, China 🇨🇳
Cloud Support Associate (Bigdata | Mandarin speaker), AWS Support Engineering
On-site 🏢 21 January
Tech & IT Services
Taipei, Taiwan 🇹🇼
【新卒採用2026入社／高等専門学校】ファシリティエンジニア - DCEO（データセンターエンジニアリング・オペレーションズ）, DCEO
On-site 🏢 07 January
Tech & IT Services
Tokyo, Japan 🇯🇵
SQL Support Engineer - Fresh Graduated
On-site 🏢 23 January
Tech & IT Services
Jalisco, Mexico 🇲🇽
Cloud Support Engineer Intern, Support Engineering
On-site 🏢 13 March
Tech & IT Services
Auckland, New Zealand 🇳🇿
Associate Technical Support Engineer - PH Graduate Program
On-site 🏢 17 March
Tech & IT Services
Metro manila, Philippines 🇵🇭
IT Intern
On-site 🏢 24 March
Tech & IT Services
Pulau Pinang, Malaysia 🇲🇾
【新卒採用2026入社／高等専門学校】メンテナンステクニシャン
On-site 🏢 13 December
Tech & IT Services
Odawara, Japan 🇯🇵
Associate Solutions Architect Internship 채용연계형 인턴, APJ Partner Management
On-site 🏢 12 August
Tech & IT Services
Seoul, South Korea 🇰🇷
2025 Data Center Technician Intern
On-site 🏢 01 November
Tech & IT Services
Zaragoza, Spain 🇪🇸
Graduate Position - NetSuite Work Force Management - Melbourne Australia
Remote 🌎🌍🌏 02 April
Tech & IT Services
Melbourne, Australia 🇦🇺
IT Operations Intern
On-site 🏢 09 March
Tech & IT Services
Singapore 🇸🇬
Assistant.e Commercial.e - Oracle Applications
On-site 🏢 10 April
Tech & IT Services
Colombes, France 🇫🇷
Data Center Infrastructure Engineer Intern
On-site 🏢 21 November
Tech & IT Services
Herndon, United States 🇺🇸
Solutions Architect Intern
On-site 🏢 18 February
Tech & IT Services
Beijing, China 🇨🇳
ASIC Physical Design Engineer, Annapurna Labs
On-site 🏢 17 March
Tech & IT Services
Austin, United States 🇺🇸 Cupertino, United States 🇺🇸
2025 Capacity Install Technician Intern
On-site 🏢 10 April
Tech & IT Services
Hemel Hempstead, United Kingdom 🇬🇧 London, United Kingdom 🇬🇧
Cisco Network Engineer (Intern) - Cracow, Poland
On-site 🏢 17 April
Tech & IT Services
Krakow, Poland 🇵🇱
2025 Data Center Technician Intern
On-site 🏢 06 November
Tech & IT Services
Hemel Hempstead, United Kingdom 🇬🇧 London, United Kingdom 🇬🇧
Site reliability Engineer (Network Engineer) Intern - Placement Year
On-site 🏢 11 September
Tech & IT Services
Feltham, United Kingdom 🇬🇧
Assistant.e Commercial.e - Oracle Applications
On-site 🏢 10 April
Tech & IT Services
Colombes, France 🇫🇷
Data Center Infrastructure Engineer, Data Center Operations
On-site 🏢 18 February
Tech & IT Services
Hong Kong, Hong Kong SAR China
服务器客户Debug实习生 （Jul - Dec 2025)
On-site 🏢 11 April
Tech & IT Services
Shanghai, China 🇨🇳
Assistant.e Commercial.e - Oracle Applications
On-site 🏢 10 April
Tech & IT Services
Colombes, France 🇫🇷
IT Support Engineer Intern
On-site 🏢 30 September
Tech & IT Services
San Salvo, Italy 🇮🇹 Agognate, Italy 🇮🇹
DBA Intern
On-site 🏢 09 March
Tech & IT Services
Singapore 🇸🇬
障がい者採用【新卒/技術職】AWSクラウドサポートエンジニア 本選考
On-site 🏢 21 March
Tech & IT Services
Tokyo, Japan 🇯🇵
Programa GenO Argentina Consultoría
On-site 🏢 06 March
Tech & IT Services
Ciudad autónoma de buenos aires, Argentina 🇦🇷
2025 Data Center Technician Intern
On-site 🏢 06 November
Tech & IT Services
Milan, Italy 🇮🇹
Network Engineer Intern
On-site 🏢 02 April
Tech & IT Services
Singapore 🇸🇬
Intern as ERP Technical Support Analyst - part time
On-site 🏢 06 March
Tech & IT Services
Brno, Czech Republic 🇨🇿
Data Center Technical Support Engineering Operations Intern 数据中心基础设施运维技术支持实习岗
On-site 🏢 05 December
Tech & IT Services
Beijing, China 🇨🇳 Langfang, China 🇨🇳 Zhongwei, China 🇨🇳
シスコシステムズ 26卒 新卒採用本選考 - ソリューションズエンジニア職
On-site 🏢 11 November
Tech & IT Services
Minato, Japan 🇯🇵
Video Standards & Encoding Optimization Intern
On-site 🏢 21 November
Tech & IT Services
Palo Alto, United States 🇺🇸
Cloud Support Engineer Intern, Support Engineering
On-site 🏢 13 March
Tech & IT Services
Sydney, Australia 🇦🇺
【技術職】Cloud Support Engineer サマーインターン
On-site 🏢 14 February
Tech & IT Services
Tokyo, Japan 🇯🇵
Consulting Engineer II (Full Time) United States
Remote 🌎🌍🌏 08 September
Tech & IT Services
North Carolina, United States 🇺🇸
IT Support Engineer - fresh graduate
On-site 🏢 01 April
Tech & IT Services
Brno, Czech Republic 🇨🇿
Data Center Engineering Operations Trainee, AWS Data Center Engineering Operations
On-site 🏢 25 February
Tech & IT Services
Sydney, Australia 🇦🇺
Associate Consultant
On-site 🏢 New 🔥🔥
Tech & IT Services
Karnataka, India 🇮🇳
Data Center Technical Support Engineering Operations Intern 数据中心设施管理技术支持实习岗
On-site 🏢 15 November
Tech & IT Services
Beijing, China 🇨🇳
Data Center Technicians Intern
On-site 🏢 07 March
Tech & IT Services
Capital Region, Denmark 🇩🇰
Associate Solutions Architect Intern
On-site 🏢 14 October
Tech & IT Services
Beijing, China 🇨🇳
Solutions Architect Intern
On-site 🏢 09 April
Tech & IT Services
Sydney, Australia 🇦🇺
シスコシステムズ 26卒 新卒採用本選考 - コンサルティングエンジニア職
On-site 🏢 11 November
Tech & IT Services
Minato, Japan 🇯🇵
Junior Hardware Engineer - Multiple positions
On-site 🏢 12 November
Tech & IT Services
Caesarea, Israel 🇮🇱
Data Center Engineering Operations Trainee, AWS Data Center Engineering Operations
On-site 🏢 04 April
Tech & IT Services
Sydney, Australia 🇦🇺
Technical Systems Engineer II (Full Time) - United States
On-site 🏢 17 April
Tech & IT Services
North Carolina, United States 🇺🇸
Technical Intern - Oracle OFSS Singapore
Remote 🌎🌍🌏 14 April
Tech & IT Services
Singapore 🇸🇬
Associate Consultant
On-site 🏢 New 🔥🔥
Tech & IT Services
Karnataka, India 🇮🇳 Telangana, India 🇮🇳
Associate Technical Support Engineer (ERP) - PH Graduate Program
On-site 🏢 17 March
Tech & IT Services
Metro manila, Philippines 🇵🇭
Site Technical Manager Intern
On-site 🏢 05 December
Tech & IT Services
Shenzhen, China 🇨🇳
Cloud Support Intern
On-site 🏢 02 April
Tech & IT Services
Mexico City, Mexico 🇲🇽
Hardware Engineer I (Full Time) United States
On-site 🏢 08 September
Tech & IT Services
California, United States 🇺🇸
Data Center Engineering Operator Intern
On-site 🏢 17 March
Tech & IT Services
Santiago De Queretaro, Mexico 🇲🇽
Consultant Developer - Oracle OFSS Singapore
Remote 🌎🌍🌏 14 April
Tech & IT Services
Singapore 🇸🇬
Data Center Infrastructure Engineer Intern
On-site 🏢 05 December
Tech & IT Services
Herndon, United States 🇺🇸 Umatilla, United States 🇺🇸 Columbus, United States 🇺🇸 Dublin, United States 🇺🇸 Hermiston, United States 🇺🇸
IT Support Engineer Intern - Kaiserslautern
On-site 🏢 28 January
Tech & IT Services
Kaiserslautern, Germany 🇩🇪
Associate Solutions Architect Intern
On-site 🏢 11 September
Tech & IT Services
Shenzhen, China 🇨🇳
Technology Specialist: Internship Opportunities
On-site 🏢 08 April
Tech & IT Services
Beijing, China 🇨🇳 Shanghai, China 🇨🇳 Guangdong, China 🇨🇳
Associate Professional Services Consultant- Generative AI- Early Career Program- UAE National, AWS
On-site 🏢 01 November
Tech & IT Services
Dubai, United Arab Emirates 🇦🇪
Solutions Architect Working Student
On-site 🏢 06 March
Tech & IT Services
Munich, Germany 🇩🇪
【2027新卒採用／技術職】AWS Professional Services/ Solutions Architect Workshop, Japan Amazon University TA
On-site 🏢 18 February
Tech & IT Services
Tokyo, Japan 🇯🇵
Associate Consultant (Health Insurance) - PH Graduate Program
On-site 🏢 13 February
Tech & IT Services
Metro manila, Philippines 🇵🇭
Technical Analyst 2-Support
On-site 🏢 22 March
Tech & IT Services
Jalisco, Mexico 🇲🇽
Share this job, spread the word!
Similar jobs
NetSuite Technical Support Analyst
On-site 🏢 15 April
Tech & IT Services
Ontario, Canada 🇨🇦
Data Center Technical Support Intern 数据中心运维技术支持工程师实习岗
On-site 🏢 15 November
Tech & IT Services
Langfang, China 🇨🇳
Programa GenO Costa Rica Consultoría
On-site 🏢 26 February
Tech & IT Services
San josé, Costa Rica 🇨🇷