Associate Technical Support Engineer (ERP) - PH Graduate Program
Oracle
On-site 🏢 17 March
Tech & IT Services
Metro manila, Philippines 🇵🇭
The Customer Success Associate Development Program (CSADP) prepares entry-level candidates for an exciting and rewarding career within Oracle NetSuite. Associate Technical Support Engineer (ERP) participate in an initial onboarding experience focused on building customer management, technical knowledge through training, development, and shadowing.
Our onboarding experience builds well-rounded individuals by providing opportunities to develop business acumen and technical skillsets while learning first-hand how to improve our customers’ businesses as an advocate to their technical needs; thereby gaining valuable experience across multiple business environments before entry into the Support Organization.
After onboarding, you’ll utilize your experience to progress your career with NetSuite. We cultivate the professional development of our team members while inspiring a culture of collaboration, inclusiveness, community development and commitment to NetSuite’s future. As you find success in your role, Associate Technical Support Engineer (ERP) can continue to shape their career and progress into different positions within the NetSuite Organization.
Together we Learn, Grow, Thrive, and Inspire!
Career Level - IC1
What you'll do
- Your primary task will include the following but not limited to:o Provide technical support to Oracle global customerso Deliver resolution through inbound and outbound phone calls and emails o Perform highly complex troubleshooting and analysiso Actively work with Quality Assurance and Development teams to report design, reliability and maintenance problems or bugs
- In this role, you will be our customers’ first point of contact, responsible for delivering world-class customer support experience to maximize their use of Enterprise Resource Planning (ERP) software.
- Continue to practice, train your expertise in accounting, and acquire new skills in performing it in an IT Industry.
- As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
What you'll bring
- 2024/2025 Graduate with a Bachelor’s degree in Accountancy, Accounting Technology, Management Accounting, or any related discipline.
- You have the knowledge and understanding of the types of accounting such as (but not limited to) Financial and Cost Accounting.
- You have a good understanding of the steps in the accounting cycle.
- You have a basic knowledge of MS Office applications such as Excel, Word, Powerpoint, etc.
- You are tenacious with a “get the job done” attitude, and you can find a way to solve the most complex of problems with creativity and inventive thinking.
- You are curious and resourceful in nature and will use the tools and resources available to you to seek answers before seeking support.
- You can engage and connect with people in a way that builds long-term trust and a high level of customer satisfaction.
What we'll give you
- An opportunity to start building a long-term career with a global tech leader with on-the-job training, resources, and mentorship.
- An opportunity to learn directly from experts in the tech field through a coaching and mentoring program which pairs you with an experienced Support Engineer.
- Work at our office in Ayala, Makati and on night shift/graveyard hours. Currently on a hybrid work arrangement.
- Career growth options that support your skills and passions.
- Competitive salary and benefits
How is it done
- Submit your application via the Oracle Career Site.
- Shortlisted candidates will be invited for an HR interview.
- Prepare for technical interviews with hiring managers during our SuperDay assessment.
- Receive your offer and complete your requirements & background check.
- Attend Keep Warm Sessions to meet and get familiar with your team.
- See you on Day 1!
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