NetSuite - Graduate Continual Service Improvement Engineer
Oracle
On-site 🏢 New 🔥🔥
Tech & IT Services
North ryde, Australia 🇦🇺
NetSuite - Continual Service Improvement Engineer [Graduate]
About Oracle
Oracle is the world’s leading provider of business software, operating in over 175 countries. As one of the largest technology companies globally, Oracle uses innovative, cutting-edge technologies to address real-world challenges. From advancing energy efficiency to revolutionizing online commerce, Oracle is redefining the business world while empowering governments, nonprofits, and individuals to outpace change. Learn more about Oracle (NYSE:ORCL) at oracle.com.
Job Description
We’re seeking graduates who are naturally driven to solve problems. If you encounter a bug or notice a recurring inefficiency, does it become your goal to resolve it so others won’t face the same issue? If that mindset resonates with you, we’d love to hear from you.
At CSI, we work across departments with individuals ranging from Technical Support to Senior Directors of Engineering and one of our primary purposes is to investigate recurring issues under the Continual Service Improvement (CSI) process. This program serves Oracle at large by continually improving the effectiveness and efficiency of SaaS service delivery. In this role you’ll encounter multifaceted duties and responsibilities ranging from customer-facing non-technical communication to technical problem-solving and trend mapping. We love people who can come into the team and point out things we haven’t considered, who are independent, proactive problem-solvers but still thrive in team environments.
Key Responsibilities
- Own communication regarding customer-facing critical issues in production environments
- Use CSI toolset to summarize, understand, call out, and learn from customer-impacting issues (some of the tools we use include Jira, ELK, Splunk, Confluence, Slack, Python scripting, and Excel)
- Conduct timely in-geo postmortems and audits on events impacting customers.
- Identify areas for improvement in processes, procedures, and monitoring.
- Work closely with engineers building the product to mitigate future or recurring issues.
- Manage projects addressing long term, permanent resolutions for major issues.
- Maintain and add to team documentation.
About You
- 2024 Graduates in Bachelors/Masters [Computer Science, Computer Engineering, Information Technology or related field]
- Available to start with us in June/July 2025
- Excellent written and verbal communication skills
- Good conflict resolution skills with the ability to participate in productive, outcome-focused meetings.
- Analytical mindset and troubleshooting capabilities, with an organised approach to problem-solving.
- Motivation to work quickly and accurately under pressure in time-critical crises.
- Australian Citizen or Permanent Residents only
Desirable Skills
- Completion of coursework, projects, internships, or research in any of the following areas:
- Data analysis experience with Excel, ELK/Kibana, and/or Splunk.
- Database knowledge (SQL, Oracle, NoSQL such as Cassandra or Redis) and/or OCI.
- Experience with Unix or Linux operating environments, data centres, and networking
- Familiarity with service improvement methodologies like Agile, Six Sigma, or ITIL
- Fundamental knowledge of scripting languages such as Bash, Perl, Python, Ruby or similar
Location: North Ryde – Sydney (Hybrid)
Our group is global with members in Austin, TX, USA; Brno, Czech Republic; Guadalajara, Mexico; Manila, Philippines; and Sydney, Australia. Despite the distance, the team is a close-knit and collaborative group. Each member brings a unique skillset to create a robust and knowledgeable team. What will you bring to the table?
Career Level - IC1
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