Technical Systems Engineer

Cisco

On-site 🏢 New 🔥🔥
Tech & IT Services
San Jose, Costa Rica 🇨🇷

Meet the Team

In this role, you will be part of a dynamic, diverse and global team focused on innovating and transforming Cisco IT. We impact thousands of Cisco employees by providing them opportunities to innovate and accelerate adoption of modern engineering practices, thus, increasing the speed of product development. We are champions for emerging architectures, excellence in software development and innovation.

The best attribute of this team is its synergetic and can-do culture. We typically work in small, nimble teams that collaborate on common problems across domains. As a result, the exposure to this extensive set of problems provides diverse technical challenges as well as accelerated career growth as an engineer.

Your Impact

As a Senior Technical Systems Engineer, you will assist in maintaining and optimizing the development, testing, and production environments by providing operational support, troubleshooting issues, and ensuring the availability and performance of systems. As needed also guide junior engineers.

Application and System Support:

- Assist with the monitoring, troubleshooting, and resolution of issues in development, staging, and production environments.

- Support the deployment pipeline, ensuring smooth automation and application deployments.

- Work with the DevOps team to ensure that applications and services are highly available, stable, and performant.

Incident Management:

- Monitor production systems for issues or outages and respond to alerts in a timely manner.

- Collaborate with senior engineers and developers to troubleshoot, isolate, and resolve incidents quickly.

- Document issues, solutions, and preventive measures in knowledge bases or incident reports.

Collaboration with Development and Operations Teams

- Assist in the collaboration between development and operations teams to improve software delivery processes and ensure efficient production systems.

- Participate in daily stand-ups and project meetings, learning from senior team members and contributing to ongoing work.

Automation Support:

- Help implement, monitor, and maintain continuous integration and continuous deployment (CI/CD) pipelines.

- Work with automation tools such as Jenkins, Github, SonarQube, Artifactory etc

Minimum Qualifications (Provide up to five (5) bullet points - these should be clearly defined, objective, non-comparative, relevant, and quantifiable to appropriately evaluate applicants - not including soft skills):

* BE, ME, MCA or a related field, or equivalent practical experience.

* 2-4 years of experience in DevOps, IT support, or a related technical role (internships, academic projects, and personal projects are acceptable).

* Familiarity with version control systems like **Git**.

* Strong understanding of CI/CD principles and tools (e.g., Jenkins, GitLab CI, CircleCI).

* Familiarity with cloud platforms (AWS, Azure, Google Cloud) or virtualization technologies (VMware, Docker, etc.).

Preferred Qualifications (Provide up to five (5) bullet points: these can include soft skills)

* Experience with cloud platforms (AWS, Google Cloud, Azure) is a plus.

* Basic knowledge Case management, problem management, using Service Now

* Exposure to monitoring tools (e.g., Prometheus, Grafana, Nagios).

* Knowledge Management for Application Support

* Exposure to Agile methodologies and collaboration tools like JIRA or Confluence.

#WeAreCisco (This is the Standard and cannot be changed)

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Apply now

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