Technical Analyst 2-Support
Oracle
On-site 🏢 22 March
Tech & IT Services
Jalisco, Mexico 🇲🇽
Do you want to work for a company that lets you dream up better and simpler ways of doing things? Do you like to challenge the status quo, and almost everything? Come and use your programming skills to solve real-world problems. Here, your curiosity will be the starting point for tomorrow's emerging technologies and your best ideas will shape products that impact billions of lives every day.
Oracle is leading the digital revolution. We are empowering nearly half a million businesses around the world to turn untapped potential into real business value. Start your professional career with real responsibility and an incredible learning experience that will lead to incredible career opportunities.
Career Level - IC2
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
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