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Demand Generation Rep, ASEAN Cloud Sales Center

Amazon

On-site 🏢 29 August
Sales & Partnerships
Kuala Lumpur, Malaysia 🇲🇾

AWS is where innovation, risks, and ideas are celebrated. We are builders, we try new things, and imagine big dreams. It is still Day 1 for us, and we are looking for curious and passionate people to be part of our diverse teams of thinkers, testers, and doers. Come join us and work with the latest cloud technologies that enable our customers to adopt cloud-based solutions. At AWS, we refer to ourselves as builders. We are looking for more builders to join our growing and diverse teams within the Cloud Sales Center (CSC). AWS is committed to be the most customer obsessed organization on the planet.This role is within the ASEAN CSC team. The CSC is the Inside Sales organization of AWS and is focused on new customer acquisitions across ASEAN at scale. You will have the exciting opportunity to work cross-functionally and cross-geographically, as you collaborate with internal stakeholders across sales, operations, partner, and marketing teams, while being part of an entirely new concept at AWS.As a Demand Generation Representative (DGR) focusing on Southeast Asia (ASEAN) markets (based in Malaysia), you will have the exciting opportunity to help promote the growth and shape the future of an emerging technology in this region. You will be the frontline for our customers in their new/early stage of cloud adoption, and connect their key stakeholders to AWS. You will actively identify and hunt key decision makers from target customers and leverage lead sources from various AWS marketing, sales, and external databases and help the customers start their transformational journey. You will profile, nurture and qualify customer leads by understanding their business issues and proposing solutions to their problems with AWS services. This role is our brand custodian who will support our customers, partners, and end-users as they work with AWS and utilize our cloud technology to innovate and improve their business outcomes.As builders, we are here to build long-term relationships with our customers. In this role, you will ‘Learn and Be Curious’ (see Amazon Leadership Principles) about the entire portfolio of AWS products and services. As a trusted advisor who is ‘Customer Obsessed’, you will listen to our customers to understand their needs, and propose AWS solutions who can solve their problems. Through customer engagements, you will identify potential sales opportunities with effective questioning and listening skills. With a strong ‘Bias for Action’, once you have qualified sales opportunities, you will follow the opportunity management processes to ensure that opportunities are handed over to appropriate sales team members, so that we can address our customers’ needs in a timely manner. Your success will be measured by the achievement of your opportunity creation goals.Key job responsibilities• Acquire new customer contacts, earn trust and engage with customers mainly through calls• Qualify and create a sales funnel of opportunities and track in CRM (Salesforce)• Educate customers on AWS products/services & evangelize key wins• Collaborate with Account Managers (AM), Inside Sales Reps (ISR), and Solution Architects (SA)• Collaborate with partners to extend reach & drive adoption• Evangelize customer success storiesFor this role, you will require:• Ability to profile customers from various internal/external sources to attain key business contacts• Ability to listen to customers, understand needs, and ask clarifying/probing questions to qualify opportunities• Ability to think logically and structure answers, and ability to deal with ambiguity• Openness and ability to learn sales automation tools (e.g. Salesforce, LinkedIn Sales Navigator) and processes
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